Yesterday, at the Hospital, I had to be put under anesthesia for an EGD (where they put a camera down your throat to look at your digestive tract) and I was dreading the part where they put the Iv needle in my arm. As it turns out, rightfully so. There was a nurse at my right (a guy) putting the needle in, and a nurse at my left (a lady) doing the blood pressure thingy. Here's kind of a breakdown of the conversation:
Guy: "Okay, Don't worry about it. I'm just putting the alcohol on your arm. I'm really good at this, and it's a small needle."
Me: "Talking me through it just makes it worse."
Guy: "Okay."
Lady: So you're in Real Estate? What outfit are you in?"
Me: "RE/MAX"
Lady: "I hear they are a good company."
Me: "Yes."
Guy: "Okay... (sticks the needle in) woah, that got messy."
Lady: "You had a real geyser there."
Guy: "What's the matter dude, you're looking pretty pale?"
Lady: "How are you feeling?"
Guy: "I need new gloves, there's blood all over mine."
Me: "Not good."
Guy: "You weren't kidding, you really don't like needles. It's okay, I don't like needles either."
They put me on oxygen, and brought me from the brink of passing out, but I honestly believe they don't really get where it went wrong. To me, and to you reading this it seems obvious. They are used to dealing with lots of new people, and probably don't get to know a whole lot about their customers.
For them, this was a success.
The reason it occurs to me to write this at 5:00 in the morning, is that Real Estate is like that. If you had a good experience with your Realtor, go back! It's easy to get drawn into promises and statistics, but true success is the person who knows how to work with you.
Posted from iPad / iPhone
Location:Eureka Ave,Fairbanks,United States
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